There are several ways in which you can contact the web hosting company whose services you are using, but the one that you’ll always find regardless of which company you pick is a ticketing system. This is the easiest method of correspondence for many reasons. In case no customer service team member is free at the moment and they’re all occupied, a telephone call may not be answered, but a ticket will always hit home. On top of that, you can copy ‘n’ paste extensive bits of info without needing to worry about spelling mistakes, and if a given issue needs more time to be sorted out or a number of replies need to be exchanged, all the info will be in one and the same place, so each party can always follow the steps taken by the other one. The downside of using tickets to contact your hosting provider is that they’re often separate from the web hosting platform, which implies that if you have to supply information or to adhere to instructions, you’ll have to use at least 2 separate admin dashboards and this number could rise if you wish to manage a handful of domain names. Plus, lots of web hosting providers reply to tickets after a few hours, or even once in every twenty four hours, and for you as a customer, this simply means wasted time whilst waiting around for a reply.
Integrated Ticketing System in Shared Hosting
The ticketing system that we are using for our Linux shared hosting isn’t separate from the hosting account. It is an indivisible part of our all-embracing Hepsia hosting Control Panel and you’ll be able to access it at any particular moment with only a couple of mouse clicks, without logging out of your web hosting account. The ticketing system offers a quick-search field, so you can track the status of virtually any support ticket that you’ve opened in the past, if necessary. Furthermore, you can see knowledge base articles that belong to different problem categories, which you can select, so you can discover how to solve a particular issue before you actually send a ticket. The ticket response time is maximum 1 hour, so you can obtain prompt assistance at any given time and in case our tech support team recommends that you do something in your account, you can do it straight away without the need to leave the Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
We find it far more efficient to manage everything in a single location, which is the reason why we’ve incorporated a ticketing system into the custom-built Hepsia hosting Control Panel, which comes with each and every semi-dedicated server account. This will permit you to manage the communication with our customer care team together with your web space, which suggests that you will not need to memorize an additional sign-in name for another admin interface. You will be able to post a new ticket or to track the status of an old one with less than several mouse clicks whilst you’re browsing the content hosted in your account. Also, you can go through older tickets using a smart search option or take a look at relevant knowledge base articles with solutions to commonly experienced difficulties. The inbuilt ticketing system is monitored 24-7-365 with the maximum ticket response time being only 1 hour, so there’ll always be somebody to help you out.