A live chat is a real-time method of communication between a website hosting provider's support crew and its clients. It's an efficient method to get some information about the website hosting services or get some issue resolved since you're talking to a live representative. The advantages of using a real-time chat service instead of calling or opening a support ticket are the reduced possibility of mistakes any time you exchange data such as usernames or domain names, the quicker response time because the communication is real-time as well as the fact that you do not have to stay on the chat all the time - you'll be able to do something else entirely while the representative investigates the issue in question. Furthermore, you will be able to connect with a live chat room from any kind of computer which is connected to the world wide web, avoiding the phone charges that you'll need to pay when you are calling to another country.
Live Chat Support in Shared Hosting
As we acknowledge the fact that various situations are usually resolved when you talk with a live person, we provide a live chat service for all of our potential and existing customers. Our chat is available every single day and our customer support representatives can assist you with a variety of questions and issues. If you aren't our client yet, you are able to learn more about our shared hosting plans and the hosting environment in general to make sure that your sites will operate efficiently on our servers. In case you already have an account and you've got some questions or you have any kind of issues with some of our solutions, you'll be able to join us on the live chat and we will provide the needed details or help you troubleshoot the problem. You'll have to open a support ticket for specific problems that need longer time or the assistance of a sysadmin, but for a variety of common problems you'll receive help on the spot.
Live Chat Support in Semi-dedicated Servers
We provide live chat support as a part of our services, so when you have any questions about our Linux semi-dedicated plans, you are able to talk with our customer support team anytime no matter if you've already obtained an account or not. Generally, the chat service is for billing, pre-sales and general questions and troubles, yet we can assist you with quite a few technical questions as well. We can help you select the optimal plan for your sites if you don't have an account yet, we can answer all the billing questions or concerns you may have or we can assist you with setting up your new e-mail address on your PC or smart phone - all the abovementioned will be done promptly since our live chat service is available all the time, each and every day. No matter when you want help, you are able to talk to an agent and save considerable time.