If you’ve ever got any inquiries connected to the web hosting service in general or you encounter a problem with your websites, you will need to touch base with the respective web hosting company’s technical support team. It may not make a difference how fast they’ll respond if you have a general query, but a problem such as a botched software app update, for instance, may result in your site becoming damaged or inaccessible on the web. And the longer you have to wait for the support team to lend you a helping hand, the longer the site will be offline. In case you offer services or goods online, any outage will harmfully affect your website and you can lose existing or prospective customers. Lots of web hosting providers, particularly resellers, respond to tickets and emails within 24 hours, but in the electronic realm that is much too long, since clients will scarcely ever revisit a site that is not working correctly over a long span of time.
One-Hour Response Guarantee in Shared Hosting
Our Linux shared hosting feature a one-hour reply guarantee, which means that regardless of what enquiry or difficulty you may have, we will always be there to lend a helping hand. The fact is, it seldom takes more than half an hour to get an issue resolved or an inquiry answered, and this is valid for both sales and technical matters. Our support staff representatives are available 24/7, even on public holidays and weekends, so you’ll receive prompt help whenever you need it. We realize how costly time can be, so by the time we reply to your support ticket or email, we will have looked into the issue and, if we haven’t figured out a solution, we will provide you with more information about what you have to do on your end, if the situation demands it. With our support services, you can be certain that there will be somebody to assist you instantaneously, regardless of what time it is.
One-Hour Response Guarantee in Semi-dedicated Servers
Our client support staff representatives are available all the time and they’ll respond to any support ticket that you post through your hosting Control Panel within maximum sixty minutes. The ticket response time is guaranteed regardless of whether you’ve got a general question associated with your semi-dedicated server or you stumble upon an obstacle and for most issues you won’t have to wait even that long. Irrespective of what the essence of the issue is or what time of day or night it is, we will be there to assist you, as we’re available 24x7 to cope with any billing, general or technical issue. If you contact us about anything that’s within our capability, we will sort it out before we reply to you, which goes to say that you won’t have to wait for hours or even days while the problem continues. In case there’s something that you need to do on your end, we’ll provide you with the necessary details – what possible solutions to try, what actions to take, etc.