In case you have ever had a shared hosting account in the past or you have dealt with any other type of online service, you probably know from your own experience that for some things it is better to talk to a live person over the phone than to exchange support tickets or e-mail messages. If you'd like to find out more about a specific service before you decide to order it or in case something small needs to be made, for example, it is easier and a lot faster to get it done real-time. When you are able to talk with representatives over the phone, it is also very likely that you're dealing with an actual hosting supplier, not just a reseller. The level of support that you will get on the telephone differs between different companies - from very general matters to expert tech support. Typically most of the providers will offer you pre-sales assistance and first level telephone support, while more complex technical matters are handled via electronic mail or tickets.
Phone Support in Shared Hosting
As we have live telephone support 14 hours a day, you'll be able to contact us and talk to our customer support agents to find out more about any of the Linux shared hosting that we supply and make sure that our servers match the system requirements for your sites before you purchase anything. For your convenience, we now have telephone numbers on 3 continents and you will be able to call the one closer to you - in the USA, the UK or Australia. In case you're already a customer, you will be able to call about general and billing matters, and about some tech ones. If the issue is strictly technical or it can take more time to analyze, you should go through our ticketing system, which will allow both you and our technical support team to track the information provided by either side.
Phone Support in Semi-dedicated Servers
The support services forall semi-dedicated server packages that we offer include live phone support for 14 hours every day. If you hesitate which package is suitable for your websites, you'd like to find out more about the plan's features or you're looking for any other kind of information about our services, you can call any of the local telephone numbers that we have in the United States, Great Britain and Australia and our support agents will assist you. If you currently have an account, you will be able to contact us about sales and general matters, although we are usually able to help with many technical issues as well. For entirely tech difficulties you will need to employ our integrated ticketing system where the communication between you and our technical support crew will be in 1 place, which is the best option when your trouble requires more time to be solved or it has to be escalated to our sysadmins.