The client support that you can receive from your shared hosting supplier is really important, no matter if you have pre-sales questions and you're not a customer yet, or you have a technical trouble with a current account. Prompt and clear information regarding a question or an issue can save you lots of time and efforts, not mentioning that this can often be a proof that you're ordering from a real hosting supplier and not from some reseller. When you acquire a hosting account from a company that doesn't own its servers and it cannot access them directly, it is quite possible that you'll wait for a day or two in order to have a response to any question, which means that your sites may remain offline for quite some time. In comparison, a supplier that offers different ways of communication and has a technical support crew that is available any time can assist you right away and help you limit or totally avoid any kind of downtime and possible losses.
24/7 Customer Support in Shared Hosting
We supply 24/7 billing, customer and tech support for all of our Linux shared hosting. Even if you aren't our client yet and you have some questions, we will help you in a timely manner and give you the necessary info, so as to give you the choice to make an informed decision when you acquire a new website hosting account. We are available at any moment, including weekends and holidays, and we provide several ways of communication to contact us - phone, live chat, emails and support tickets. To make things easier for you, we have several phone numbers worldwide, thus you're able to call the one which is closer to you. The maximum response time for the email messages and your tickets is one hour. The standard response time is around 15-20 minutes, which means that you can forget about waiting for several days to get assistance for any task or issue, irrespective of its complexity.
24/7 Customer Support in Semi-dedicated Servers
All Linux semi-dedicated plans that we provide feature 24/7 customer and technical support, which means that no matter what issue you experience, you are able to contact us and we'll assist you at once. Our guaranteed response time for each email message or ticket that you open via your Hepsia hosting Control Panel is just one hour; typically the reply time hardly ever is more than 20 min. We also offer telephone support with several local numbers around the globe plus a live chat, so that you'll be able to get in touch with us and get more information about our solutions even if you do not have an account yet. We're able to assist you with nearly any question or a problem you may have - payment methods, plan specifications, email setup, hosting account settings, etcetera. If you use our services, you will never experience a scenario where you need to wait for a couple of days to get a problem resolved like you'll have to do with lots of other suppliers.
24/7 Customer Support in VPS Servers
When you use our Linux VPS servers, you will never need to wait for more than one hour in order to receive assistance for any type of difficulty that you may encounter regarding the server or the software that comes pre-installed with it. We warrant this short reply time for all of the tickets which you open through your billing Control Panel or emails that you send to our technical support crew. We also have local phone numbers in a couple of countries worldwide plus a live chat service where we are able to help you with billing, pre-sales and general questions. Customer and technical support is available 24/7/365 through the numerous ways of communication, so regardless what your question or issue is, there will always be someone to help you promptly. In case you need help with third-party software, that you cannot deploy or which gives you troubles, you are able to take advantage of the Managed Services upgrade package that we provide for all of our VPS plans.
24/7 Customer Support in Dedicated Servers
If you buy a dedicated server through our company, you'll be able to contact us at any time using a number of channels and the maximum time that you'll have to wait for an answer is up to one hour, which means that you can forget about waiting an entire day. Our customer and tech support service is accessible 24/7 no matter if it is a weekend or a holiday and we can support you with anything relevant to the applications which are pre-installed on your server. To get in touch with us about a technical matter, you'll be able to open a ticket through the Help section of your billing Control Panel or you can send us an e-mail. In case you have any common questions or you'd like to learn more about our hosting services before you order, you can also take advantage of our live chat or you could call one of the local phone numbers that we have in different countries worldwide. If you need support for third-party software that you can't set up or manage effectively, you can add the Managed Services upgrade to your plan and our system administrators will assist you.