Client Support Channels

  • 1 hour ticket response time
  • A 1–Hour Response Guarantee

  • All your help requests will be responded to within maximum 1 hour after the ticket or email is received. If your issue needs further assistance from a sysadmin, we will direct the support ticket or the e–mail to the person in charge and will leave a comment to let you know that more time will be required for arriving at the optimal solution. If you order our Optional Admin Services package, any of the server management tasks included there will be carried out whenever you prefer.

  • Top quality support service
  • A Topflight Support Service

  • Our help desk support staff will be at your disposal 24/7 should you require assistance with the Control Panel or with any of the applications that we have preinstalled on your behalf on the dedicated web hosting server. Furthermore if you need help with the day–to–day administration tasks on your dedicated server, you can check out the Optional Admin Services package, which includes backup disk storage space, Operating System updates every week, troubleshooting and installation procedures, server monitoring and restarting services, etc.

  • Intuitive help center
  • An Intuitive Help Area

  • Our Control Panel has been installed by default for every dedicated web hosting plan. Among its characteristics is a very useful integrated knowledgebase that will guide you step by step on all the operations that you can carry out. Most educational articles have video versions that show all the operations that you can carry out in a very illustrative way. You will find the help articles and the video tutorials in the top right corner of each Control Panel section.