Support Channels

  • 1 hour ticket response time
  • An Easy–to–Navigate Help Center Section

  • In the Control Panel you’ll find an exhaustive Help section offering a lot of articles and regularly asked questions. They are answered by our support team of trained technicians. Simply fill in your question and our clever platform will return the most appropriate answer.

  • Top quality support service
  • Educational Videos

  • If you’d rather watch how a task is implemented or how a problem is rectified, instead of just reading about it, check out our selection of how–to video tutorials. They address lots of different issues and will help you swiftly learn how to work with the Control Panel.

  • Intuitive help center
  • A 1–Hour Support Ticket Response Time Guarantee

  • Our semi–dedicated servers are backed up by a 24x7x365 tech support service and feature a 60–minute support ticket response guarantee. Our qualified technical support engineers will be online for you 24 hours a day and will solve any problem that you might chance upon within less than 1 hour after the technical support ticket submission. In the majority of cases, a response will be given to you within 20 minutes.